Cale,
Not a word…
Jim,
Congrats on getting a response out of Bachmann!
Bob,
No need to apologize. I just wanted it clear that it was not my intention to “bad mouth” Bachmann on other forum sites. Since I had no luck getting e-mails or phone calls answered, I decided to use the “Ask Bach Man” site. As you can see, all turned out well.
As an aside—I certainly was not happy with Bachmann when my stacks came without the bases, and certainly not after reading about Josh’s problems (although I never did see his original post), but—have I never made a mistake?? Is it not better to start with sugar than vinegar? Most folks respond better if you don’t get into their face.
And finally—I believe this thread has run its course. Can we all agree to move on to something more productive, like modeling or running trains?
Cheers,
Jim
Jim Leser said:
Bob,No need to apologize. I just wanted it clear that it was not my intention to “bad mouth” Bachmann on other forum sites. Since I had no luck getting e-mails or phone calls answered, I decided to use the “Ask Bach Man” site. As you can see, all turned out well.
As an aside—I certainly was not happy with Bachmann when my stacks came without the bases, and certainly not after reading about Josh’s problems (although I never did see his original post), but—have I never made a mistake?? Is it not better to start with sugar than vinegar? Most folks respond better if you don’t get into their face.
And finally—I believe this thread has run its course. Can we all agree to move on to something more productive, like modeling or running trains?
Cheers,
Jim
The Bachmann service department has been made aware of this situation and a request has been made of the parts departrment manager to contact Mr. Updike concerning his order. If he is not happy with his purchase he can return the parts for a full refund no questions asked.
The parts being made available online are replacement parts which are cross referenced to the exploded parts diagrams provided with the model and available on our homepage in pdf form. Because of this the modeler who is purchasing the parts needs to be careful in selecting what they need based on the photo and parts number and not on the descriptive name of the part.
For example if I desire a complete roof assembly I need to order both the roof and the roof hatch. If you are not sure about what you need to complete an assembly you should call the parts department manager (Bridget) and get a clarification.
Bachmann is proud to serve its customers and is ready to back up the product to the best of our abilities. We will certainly do our best to satisfy your (the customers) needs. We are currently doing inventories of all of our parts by scale. As we inventory our stock we will make them available online. We have a huge amount to go through and we are posting them as we go along. So be patient and we will eventually get every part in every scale online.
Jack Lynch
Communications manager
Bachmann Industries, Inc.
Mr Lynch - that is good to hear.
I’m sure that there are many of us out here who would thank you for that news. I, for one, find making domes and bases a RPITA.
tac
www.ovgrs.org
RLGSS Provisional Member w/out portfolio
So what’s the bottom line?
-
The system has been corrected and buying stacks for a shay come with the bases now?
-
The system has been corrected and the domes on a K27 now come with the bases?
which, if any, is true above?
Regards, Greg
I think, Greg, that the sure and certain way to ensure that you get the bases with the domes is to buy them with the locomotive underneath them.
tac
www.ovgrs.org
HAH!
GOOD ONE TAC!
Greg
Hmmmm, this is kind of interesting.
Would someone tell me what the part number is according to http://www.bachmanntrains.com/home-usa/dwg/dwgs/83093.pdf
Hans-Joerg Mueller said:
Hmmmm, this is kind of interesting. Would someone tell me what the part number is according to http://www.bachmanntrains.com/home-usa/dwg/dwgs/83093.pdf
It’s pretty clear, HJ, I don’t see why there should be ANY confusion. The Parts Page shows:
(http://jbrr.com/Pics/Locomotives/BmannSite.jpg)
According to the parts diagram (83093.pdf), part # G830X is the axle shaft for the tender truck.
(http://jbrr.com/Pics/Locomotives/Tender.jpg)
Part OAE04 gives you the top of the steam dome.
(http://jbrr.com/Pics/Locomotives/Dome.jpg)
I would assume that some assembly is required, so you probably have to insert the axle shaft into the steam dome yourself. I don’t know why Josh got the parts he did.
Ya know…plumbing caps are still less than a dollar…
Bruce Chandler said:Hans-Joerg Mueller said:It's pretty clear, HJ, I don't see why there should be ANY confusion.
Hmmmm, this is kind of interesting. Would someone tell me what the part number is according to http://www.bachmanntrains.com/home-usa/dwg/dwgs/83093.pdfThe Parts Page shows:
Steam Dome [K-27] - (Large Scale)
$20.00* Model: G830X-OAEO4 * Shipping Weight: 0.069lbs</blockquote>Thank you Bruce! :lol: :lol: It all cross references perfectly!
Bart Salmons said:But do you get an axle shaft with them?
Ya know.......plumbing caps are still less than a dollar.........
I think that G830X references a model specif part. I see that prefix on lots of parts in that exploded diagram of the tender truck, not just the axles.
Looks like the dome with all of the accouterments and appurtenances is about 7 parts.
[ I’ve been dying for a situation to use “accouterments and appurtenances” ever since I read it in one of our contracts 
]
Bachmann charges $20 for the steam dome “top”.
I guess that’s one way to sell a $10,000 locomotive
Somebody really dropped the ball cataloging the steam dome.
Ralph
I think you’re right, Jon. G830X SEEMS to be the model for the K-27. Not sure why they also use that same number for the axles as well.
I don’t think I’d be comfortable ordering by part number, as a lot of what they sell “looks” like they are composed of more than one part.
Oh well, at least they’re offering parts for sale. It’s a step in the right direction.
Bachmann spare parts have never been a problem for me. Living in the antiquities, I am a long way from Philly to obtain any warranty service. My solution, to overcome my spares shortage is simple - buy another locomotive. Works well for Bachmann as they are the winners in this game.
No matter how much I believes Jack’s resolve to set up a decent parts supply chain, Bachmann simply have too many model variations to make the system work to the consumer’s satisfaction.
A simpler solution would be to ignore the smaller scales (‘N’ and ‘h.o.’) and concentrate on ‘On30’ and largescale. To make the parts supply chain work properly, Bachmann would need to increase their manpower ten times ten over. They have problems servicing the warranty repairs (awaiting ‘dead’ locomotives to cannibalise) to fix customer returns. It is a nice idea to offer parts, however, a logistic nightmare.
Bart Salmons said:
Ya know…plumbing caps are still less than a dollar…
You, sir, are absolutely right!
(http://images.encyclopediadramatica.com/images/f/f8/Icon_applause.gif)
I was at the home depot last week and picked up two each of the pvc pipe caps in 4 different sizes. The larger sizes could be used as bases for the smaller domes! -Brian
One thing is for sure. If you look at the drawing and then look at the part illustrated online it is rather obvious that the base for the domes is part of the boiler and not the dome assembly. Isn’t that what this whole thing was about in the first place? If I were ordering the sand dome I wouldn’t expect to receive the boiler - would you?
I think Bachmann is doing a good thing by putting spare parts online. From what I can see they are posting pictures of exactly what you would be ordering.
Greg,
The two 55 Ton 3-truck shay smoke stacks do come with the bases. The missing bases in my order were a shipping error, nothing more. The steam and sand domes still have no bases. The base to these items is built into the boiler part of the K-27.
I believe that Jack Lynch’s, Bachmann Communications Manager, earlier post made it clear that Bachmann has many leftover parts from a supply that was used to build their various rolling stock and they intend to sell them. Therefore I believe the best take on this is that Bachmann is not entering into a new business venture of selling parts for the scratch builders but is releasing replacement parts for sale that are probably over stock items. Where appropriate, they still could be used for scratch building projects.
So be careful in purchasing these items. If in doubt of what you’ll get, look closely at the product schematics and/or call Bridget, their parts manager.
I myself am very pleased that Bachmann is releasing these replacement parts and listing them in their on-line catalog. Thumbs up to Bachmann.
Jim
From looking at the pdf, it sure looks like the bases on the K27 are indeed part of the boiler.
Regards, Greg