John Joseph Sauer said:But the smart guys were those who didn't buy one of the first series Mikados - just as soon as they read/heard what the problems were. You could ask some of your "Ventilator" friends how many of the 2-4-0s had defective worm/wormgear problems.
And the LGB service department took care of the problems with the initial Mikados and the factory took care of subsequent production runs. There aren't many manufacturers out there who would be as responsive. I've purchased 3 of the 2-4-0 locos and haven't had any problems with them.
As far as responsiveness: any of the MRR mfgs that I had dealings with responded to problems in a timely fashion with both solutions and information as requested.
Had a problem with a TE, called Aristo to clarify, applied the solution I had determined according to the additional info.
Customer bought a MRC unit that can use a tethered throttle, throttle long out of production; but MRC supplied me the schematic of the add-on. I built the customer one that looked and functioned precisely as our hand-helds do. No re-learning!
The MRR mfg that kept telling us “that is proprietary info” was EPL Patentwerk.
So here is hoping that LGBoA’s repair department will have more luck in future than they apparently had in the recent past. Customers like to run their equipment, not ship it back and forth to SD.