Well, I waited a bit too long for everything and ended up paying for the renewal at 1and1. I kept thinking it couldn’t get any worse, but it did. Over 50 spam a day…maybe more as I set up some filters to deal with it.
In contacting technical support, I found that I soon lost even more sanity the more I dealt with them. I was trying to get documentation for a parameter on their mail filters and they kept insisting I phone them. Right. Not going to wait on hold to talk to someone who can’t understand English. Not only that, but documentation seems to do better via an email.
Then they started insisting I call them for EVERY thing as that would be the only way they could verify my identity. Right.
So, I finally got around to doing some serious research. I quickly found out that Google was not my friend as there are so many paid sites that are merely propaganda fronts.
I contacted more than a few hosting sites with a list of prepared questions. Form letter responses that deal with my questions quickly eliminated companies from consideration.
I also found that I could get to some of the forums for the various sites and the comments there also eliminated many other companies.
Finally, I stumbled upon DigitalFaq and they had a good post about web hosting.
I had seen some other sites mention that it’s not necessarily a good idea to have your domain name and hosting done by the same company. My first step was to register my domain over at NameCheap. It costs just under $10 a year.
The domain was officially transferred yesterday but I was too stupid to realize the ramifications of this. Uh, that’s my email and web hosting site. Oops.
Veerotech came strongly recommended. I wanted good web hosting and really good anti-spam.
Today, I signed up for the package ($65 a year). I needed a bit of hand-holding, but I swear they’ve got the quickest technical support team I have ever encountered. I changed the nameservers over at NameCheap and was soon back in business - email and web hosting.
Total price is about the same as 1and1, but so far support is SO much better, and no spam, even without the 30 or so mail filters I used to have.
Still a few glitches to work out with my web publishing, but I’m pretty pleased with the switch.