I was going to call, but they sort of lost my trust wanting me to call everytime. “It’s the only way we can help you”. Right. I wanted documentation, so I needed to call.
'But calling is the only way we can verify your identity." Again, pretty strange stuff.
I did call to cancel, but now I’m prepaid for a bit, so that’s that. On the plus side, I got right in. But, as the song says, back home we like the girls that sing soprano….well, that’s where I come from. (http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-embarassed.gif)