Large Scale Central

LGB Repair time!

Ralph Berg said:
Ralph Berg said:
HJ, Has the bankruptcy court given those with warranty issues(current and future) creditor status in the proceedings? They certainly should have done so. If so, the court should have set up some avenue to process those claims. Ralph
Everyone seems to dance around this issue. Seems to me the consumer has the potential to be the largest unsecured creditor. Were we represented and what has the bankruptcy court ruled? It seems to me if any unsecured creditor is going to receive even one penny on the dollar from the proceeds from the asset sales the consumer with warranty issues should be included. Ralph
Ralph,

That would have required a class action. The only “class action” was the email campaign from the Ventilators and it was Low Class. BTW how would you assess a potential claim on goods that, according to the Ventilators and their ilk, was free of any and all fault? Add to that the fact that LGB® Märklin is providing warranty service in Germany, sends warranty parts free of charge to at least one of my buddies here in Canada.
And then you read the warranty stipulation in the LGB literature:

LGB Warranty said:
WARRANTY

This precision product is made using
quality designs and technology.
Like a fine timepiece, it has been crafted
by hand. Constant monitoring of materials
and assembly, together with final testing,
ensure a consistent level of high
quality. To get the most enjoyment from
this product, we encourage you to read
the instructions and this warranty.
Ernst Paul Lehmann Patentwerk warrant
this product worldwide for two years
(LGB Club members: for five
years) from the date of original consumer
purchase against defects in materials
and workmanship, if purchased from
an authorized retailer.
If you have a valid warranty claim, including
proof of purchase from an authorized
retailer, we will repair or replace the
product at our discretion. If it is impossible
to repair or replace the product, we
will refund all or a reasonable portion of
the purchase price at our discretion.
Of course, you may have other legal
rights independent of this warranty, particularly
in the case of material defects.
To make a claim under this warranty,
please bring the product, with the proof
of purchase, to your authorized retailer.
To find an authorized retailer, please contact
one of the addresses listed below.
You may also send the product, with the
proof of purchase, directly to one of the
service departments listed below. You
are responsible for any shipping costs,
insurance and customs fees.
ERNST PAUL LEHMANN PATENTWERK
Service-Abteilung Garantie
Saganer Str. 1-5
90475 Nürnberg
Deutschland
Telephone: (0911) 83707 0
www.lgb.de
LGB OF AMERICA
Warranty Service Department
6444 Nancy Ridge Drive
San Diego, CA 92121
USA
Telephone: (858) 795-0700
www.lgb.com
Please note:

  • This warranty does not cover damage
    caused by improper use or improper
    modifications/repairs. This warranty
    does not cover normal wear and tear.
  • Transformers and controls are subject
    to strict CE and UL regulations and
    may only be opened and repaired by
    the manufacturer. Any violations automatically
    void this warranty and prevent
    any repair by us.
  • U.S. only: This warranty gives you specific
    legal rights, and you may
    also have other rights which vary from
    State to State.
    We are very proud of our products, and
    all of us sincerely hope they give you
    many years of enjoyment!
    Wolfgang, Rolf, Johannes

Anyone with an LGB item that didn’t include that or a similar stipulation, please let me know. I’m always willing to learn something new!

If I remember correctly the total from the asset sale to Märklin was less than 8million Euro, add the 300k from the auction. That means “The Boys” are still on the hook for more than 10 million Euro until such time as the Saganer Strasse real estate is sold.

Thanks HJ,
This is the first I have heard of Marklin providing warranty service or parts. This is good business on Marklin’s part. A little goodwill goes a long way.
Ralph

Warranty service comes from the manufacturer- I think it would be safe to assume that when the folks at Kingsbridge bought the name they assumed the responsibility for all product with that company’s name on it. Ernst Paul Lehmann is bankrupt - a fact which some folks on this forum take an abnormal amount of glee in- and is obviously not in a position to be held accountable for warranty service or parts.
As far as it being “goodwill” don’t be ridiculous- it’s thier responsibilty to warranty and service the product once they assumed possesion of the LGB name (by whatever means).

I am unable to comprehend the amount of supposed discussion over warranty issues. The LGB warranty clearly states that the goods must be purchased from an authorised dealer. At present, Silvergate are selling LGB branded products and are not an authorised dealer, hence no warranty available irrespective of who is actually responsible. It seems to me that if warranty is such a big deal then the Richters are essentially responsible. How is it that they are so quickly able to dispense responsibility for their actions? Any item released under Marklin ownershi is Marklin’s responsibility. They have apparently made aware that a service/warranty facility is available in Germany. The problem is that Americans have been spoiled rotten by the excellent service over the years that LGBoA provided since the late 80’s. Who provided that responsibility earlier? The Polks were the distributor prior to LGBoA being formed. Maybe someone is able to comment on the service that REA Distributors provided in the mid-80’s. Mid 2006 EPL closed its gates. Schontag released some items in early 2007 and then in late 2007 Marklin assembled some items from existing parts in inventory in Nurnberg. Warranty is now a dead issue. With no American distributor then basically any goods purchased new in the States now is liable to warranty supply issues. LGB always required warranty issues to be dealt with in the country of original sale. If one now imports a Marklin/LGB item from a German dealer then technically that item needs to be returned to country of sale for warranty provision. My advice is join the rest of the world. LGBoA no longer exists as a warranty/service provider and placing the blame squarely at Marklin, for items manufactured years previously, is merely trying to score brownie points. You buy the product then you accept its flaws. As stated previously warranty issues with Bachmann are never really an issue outside the States because the rest of the world does not have an adequate service/warranty provider. Bachmann require all items be returned to Philly for warranty work. Marklin require all newly purchased items from authorised dealers, be returned to Germany for warranty work. What is the problem???

The ‘ventilators’ (a term that I am not particularly comfortable with), have this innate feeling that if one criticises EPL or its previous owners, or LGBoA and now by relationship, Silvergate, then one must ‘hate’ all of the above. Many of those who criticise are actually LGB afficiandos who are disgusted with the manner in which certain business transactions were conducted in 2006/2007 and how a supposedly successful company allowed itself to self destruct. Its bank supported its failing financial position for several years and finally handed over its debt to a consortium of banks who felt pressured to take legal action when a major asset was given away in 2006 plus valuable trademark ownership and distribution rights. An investigator with a keen sense of smell should start sniffing within before placing blame on outside forces.

The “boys” blew it and are still squirming around trying to pretend “They wuz robbed”.

And how do you know they weren’t Tony?
Were you present at all of the negotiations between the banks and EPL. Were you in the courtrooms when things were happening? You and your pals are so pompous and self rightous that it makes one want to vomit!

John Joseph Sauer said:
Warranty service comes from the manufacturer- I think it would be safe to assume that when the folks at Kingsbridge bought the name they assumed the responsibility for all product with that company's name on it. Ernst Paul Lehmann is bankrupt - a fact which some folks on this forum take an abnormal amount of glee in- and is obviously not in a position to be held accountable for warranty service or parts. As far as it being "goodwill" don't be ridiculous- it's thier responsibilty to warranty and service the product once they assumed possesion of the LGB name (by whatever means).
Marvin,

Like so many times before there’s a considerable gap between what you assume and what the reality is, on both of your above assumptions.

Other than that, from what I read in the written warranty that came with every piece of LGB equipment sold to NA, the warranty path is crystal clear. If someone has a warranty that applies to goods delivered by LGB® Märklin to LGBoA between July 26th 2007 and Dec 31st 2007 please let us know how that warranty reads, if it differs in any way from the warranty that I copy/pasted.

I’m most keenly interested if the
" - U.S. only: This warranty gives you specific
legal rights, and you may
also have other rights which vary from
State to State.
We are very proud of our products, and
all of us sincerely hope they give you
many years of enjoyment!
Wolfgang, Rolf, Johannes"
part was still included in the “differing warranty”. :slight_smile:
Looks to me like the specific legal rights, that were granted to be applicable by no less than Wolfgang, Rolf and Johannes, could be tested by a class action suit of disgruntled LGB owners on account of the mentioned Wolfgang, Rolf, Johannes not living up to their part of the contract.
What do you think Marvin? Would that be an excellent reason to let good old LGBoA lapse into dormant status?

PS

John Joseph Sauer said:
....................

You and your pals are so pompous and self rightous that it makes one want to vomit!


Marvin, get a grip! You may choke on it if you follow through on that thought! :lol: :wink: Vomiting and sputtering all at the same time can be dangerous to your health. :slight_smile:

You don’t really believe it was a case of collusion that the banks were granted an order to freeze all of the EPL accounts, do you? Must have been someone playing with a Voodoo Doll instead of presenting the necessary supporting documentation that led to “the Freeze”, eh?

I think you’re the one in need of a reality check- It’s over. Simple as that. Marklin bought the farm and all the responsibilities that go with it- that includes warranty and service.

John Joseph Sauer said:
I think you're the one in need of a reality check- It's over. Simple as that. Marklin bought the farm and all the responsibilities that go with it- that includes warranty and service.
In that case why do LGBofA still claim to be the NA distributors for LGB?

Unless of course the “transfer” was a sham and it was all a bluff to extract financial gain from a failing Company?

John Joseph Sauer said:
I think you're the one in need of a reality check- It's over. Simple as that. Marklin bought the farm and all the responsibilities that go with it- that includes warranty and service.
Marvin,

Remember the two week exclusive Märklin got to do the due diligence? Does due diligence mean anything to you or are you just not grasping? BTW I read in a post somewhere today that you’re fluent in several languages, perhaps you should get in touch with that part of your personality-array and read the stuff in the original German. But then again, perhaps that fluency only extends to drinking beer and other libations, who knows?

Du gehst mir auf die Eier!

TonyWalsham said:
John Joseph Sauer said:
I think you're the one in need of a reality check- It's over. Simple as that. Marklin bought the farm and all the responsibilities that go with it- that includes warranty and service.
In that case why do LGBofA still claim to be the NA distributors for LGB?

Unless of course the “transfer” was a sham and it was all a bluff to extract financial gain from a failing Company?


Dear Mr. Conspiracy Theory,
LGB of America does not distribute the LGB product line at the moment.
LGB of America apparently controls the distribution “rights” here in America for a few more years. I would have thought that if it was as “suspicious” as you say Marklin would have already challenged this claim- but I haven’t heard anything to this effect- have you?

Your obvious dislke for the former owners distorts your opinions.

John Joseph Sauer said:
TonyWalsham said:
John Joseph Sauer said:
I think you're the one in need of a reality check- It's over. Simple as that. Marklin bought the farm and all the responsibilities that go with it- that includes warranty and service.
In that case why do LGBofA still claim to be the NA distributors for LGB?

Unless of course the “transfer” was a sham and it was all a bluff to extract financial gain from a failing Company?


Dear Mr. Conspiracy Theory,
LGB of America does not distribute the LGB product line at the moment.
LGB of America apparently controls the distribution “rights” here in America for a few more years. I would have thought that if it was as “suspicious” as you say Marklin would have already challenged this claim- but I haven’t heard anything to this effect- have you?

Your obvious dislke for the former owners distorts your opinions.


At last an admission that "LGB of America apparently controls the distribution “rights” here in America for a few more years. "

That obviously means that LGBofA is responsible for any warranty claims.
Whether they actualy have any stock to sell or not.

PERIOD.

Not quite- The MANUFACTURER is responsible - PERIOD!
Always has been. Perhaps that’s why the Richter’s names were at the bottom of the warranty document?

LGB of America’s service center in the U.S. was a courtesy provided by the Richter’s for the convenience of thier customers in America. They really didn’t have to do it. Let’s see if Marklin will do the same.

I got my third Walthers “Flyer” (71 pages) since the Märklin announcement about H0 distribution and there’s not one word about Märklin in any of the issues. Starting to make me wonder if there is some smoke and mirror scheme going on. Got your crystal balls out?

Jack

Anyone out there who thinks the new owners at Marklin give a rat’s butt about model trains is in for a real surprise!

Jack;
Simple answer to that is; just pick up the telephone, and call Walthers and ask them if they are now able to supply any of the Marklin products…or ask them to send you a catologe of their Marklin products. Don’t speculate; just do it…

John Joseph Sauer said:
… Your obvious dislke for the former owners distorts your opinions.

(http://www.lgb-much.de/sinsheim0695.jpg)

© Copyright 2006 LGB-Much Apparently some glasses don’t improve the outlook or the “vision” either. :slight_smile:

TonyWalsham said:
John Joseph Sauer said:
TonyWalsham said:
In that case why do LGBofA still claim to be the NA distributors for LGB?

Unless of course the “transfer” was a sham and it was all a bluff to extract financial gain from a failing Company?


Dear Mr. Conspiracy Theory,
LGB of America does not distribute the LGB product line at the moment.
LGB of America apparently controls the distribution “rights” here in America for a few more years. I would have thought that if it was as “suspicious” as you say Marklin would have already challenged this claim- but I haven’t heard anything to this effect- have you?

Your obvious dislke for the former owners distorts your opinions.


At last an admission that "LGB of America apparently controls the distribution “rights” here in America for a few more years. "

That obviously means that LGBofA is responsible for any warranty claims.
Whether they actualy have any stock to sell or not.

PERIOD.


Tony,
From a computer industry point of view distributors are not responsible for warranty claims the manufacturer is. They can be made to accept defective equipment returns from the resellers/retailers then they usually just send them back to the manufacturer for credit , replacement or to the manufacturers authorized repair center. Sometimes the distributor is an authorized repair center and will repair it themselves and offer it as a refurbished unit at a discounted price to resellers. All this depends on the agreement(s) the distributor has with its resellers and the manufacturer.

LAO

Jack Barton said:
I got my third Walthers “Flyer” (71 pages) since the Märklin announcement about H0 distribution and there’s not one word about Märklin in any of the issues. Starting to make me wonder if there is some smoke and mirror scheme going on. Got your crystal balls out? Jack

Jack, They probably know your aversion to Märklin and made up special editions for you.

(http://www.clicksmilies.com/s0105/teufel/devil-smiley-023.gif)

But it is a nice try at a diversion.

(http://www.clicksmilies.com/s0105/teufel/devil-smiley-023.gif)