I am surprised that no one picked up on the recent thread on the Aristro forum pertaining to warrantees. According to J Polk and their respective web sites, they offer no warrantees on any of their products even DOAs. Scotts comment at the spring show was that he was a 1 man operation and had neither the skills nor access to replacement parts, thus if a products was received defective he would work with the purchaser. I do not want to be worked with, I want a repalcement or my money back on anything that is received defective. With no parts available the customer cannot opt to fix it himself.
Similarly, my horror story with Crest. I purchased a six pack of diesel receivers this spring. They were dead on arrival. Note: I have 26 engines with receivers in them and have installed a whole host of others. After numerous unanswered calls and emails, Navin aggreed the ones I tried were derective and to return all six. I did and a short time later received an invoice for $70.00 for repair and postage. I was mad as these were brand new, but sent it out immediately. I have not received them back and there is again no response. Last week I received another invoice for $20.00. I called and was told he only repaired one and would return them but one would be a non sound receiver. If I wanted them back i had to pay the additional $20.00. After consulting with my lawyer, I paid it. I still have not recieved the receivers. he did not answer the call from her office, thus, she is filing with the NJ Att, Gen office. At this time I am out close to $700.00 purchase, shipping and repair cost.
Without the availabilty of returning defective products and the unavailabilty of parts should one decide to repair it him/herself, one has to evaluate the economic risk should it be received DOA or dies shortly after purchase prior to making the investment. An alternative is to seek in writing some kind of warranty from the retailer.
