Sounds like time to STOP BUYING their products! If they make no money they may wake up! Or leave the market. Yes, a loss but maybe not.
Paul
I think before we start crying “dont buy” we need to find out exactly what happened, since we seem to now know what their policy is.
Yes, I am especially interested in this $90 or $70, when the warranty states that they do not pay shipping.
Thomas, can you please comment? The fact that this is posted on several forums I think deserves fairness and some more detail on the facts.
Greg
Greg I am with you on that. We do need the whole story before we can draw a conclusion.
This thread lumps Crest and Polk’s GenNext together, and this is wrong. They are separate companies, with separate business plans and separate owners.
Yes, they were once Aristorcraft, in one way or another, but that is the past. Its over, done gone. They are separate now.
I’m still hoping that Thomas will come back and clarify how the $70 or $90 was presented to him, and also to clarify that he did indeed receive all of his units back.
We should start at the beginning.
Everyone who has been alive for at least a few years knows that there was no love lost between Lewis Polk and I, but I’ve never stooped to “selling out” to anyone, I’m interested in the truth, since people entering the hobby should know what’s what… False “bad news” is just as bad as false “good news”…
Greg
FWIW, I have had two Revo receivers go down because of my own lack of knowledge or understanding and even though I told this to Navin, and was willing to pay for the repairs, both were repaired and returned to me way up here in Western Canada at no charge.
Ron
OK, so Thomas has not responded.
I was doing some other business with Crest, and was on the phone with Navin and asked, what was up with this situation.
Apparently it was claimed that 6 decoders were all DOA.
They were sent in. Only one of the 6 was “bad” and it was repaired, the other 5 were fine.
(personal note, I believe that this one was damaged by the owner).
They were all sent back, and the intent was shipping only, but the software at Crest incorrectly added $10 shipping to each unit (and I believe there was a $10 handling charge or parts charge).
So the cost should have been $10 + $10 = $20, but the software put shipping for each decoder, so it did $10 + 6 times $10 = $70.
He brought the mistake to Navin’s attention and they re-issued the invoice correctly, $20.\
So, there is a bit of truth, he DID get a $70 invoice and a $20 invoice, but the $70 invoice was a mistake. I did not ask, but assume the $70 invoice, if paid, was refunded.
Also, he DID send in 6 decoders, but not all were bad.
Also, there IS a warranty, and it was honored.
Confirmation of these facts can be accomplished by calling Navin. I do indeed have copies of these invoices also.
Knowing Navin for over 10 years, he has never lied to me, nor has he ever deviated from the helpful person he has been. Yes, sometimes the “corporate direction” has been something he has had to work within, and for those issues, I look to Lewis, not Navin.
This is all I will say publicly but, the truth should be told, and not everyone attacked feels like taking all the people on in a forum.
Regards, Greg
Just sayin’ … Sometimes people post stuff on every applicable forum to gin up enough outrage to get their money back even if they are not owed that money. Happens all the time, and a lot of manufacturers/retails just cave and pay to get the Scrote to quit posting complaints.
Thanks Greg for doing the leg work and itemizing it precisely. I always find it interesting when someone complains loudly and prefers not to answer the questions that result from his post.
Greg,
as I have said elsewhere and repeat here, thank you for the clarification.
Your skin is thicker than mine I guess, but I suppose you have had more practice. (http://www.cosgan.de/images/smilie/froehlich/s050.gif)
Greg, yes, thanks for clearing that up. Now it actually makes sense to me.
Hans, Some folks just like to…complain and they do not want to be called out on the facts. I am not saying that IS what happened here, I am just saying that I have seen that happen before.
Greg-
Thanks for your inquiry and insistence on factual information. You may have received past criticism, yet, I doubt anyone charged you for not arguing from fact.
I think we agree: Clarity before disagreement.
Wendell
That’s good news on the Crest issue, Greg.
I guess I’ll continue to “wait” for the promised downloadable sound files.
As for GenX, a three day warranty from receipt.
That is a fact.
“In the case of damaged or defective merchandise you must contact us within 3 days of receipt of your item in order for a full return or exchange to be processed.”
In my opinion, that hardly qualifies as a warranty.
Three days doesn’t give me time to properly test an item.
Three days only gives me time to visually inspect an item.
Your opinion and circumstances may differ.
Ralph
Seems so… maybe we could start 2 different threads, so that Scott’s GenNext and Lewis’ Crest Electronics are not lumped in the same, negatively titled thread.
They are indeed 2 different companies with no connection other than the historical origin of some of the products.
On the downloadable sound files, I know they are going great guns on the HO Revolution system, so while the sound files are taking a while, the additional market for HO should provide more working capital to get this done.
I also know that the basic firmware in the decoder and the downloader and the USB programming dongle all exist, so the foundation is there.
Regards, Greg
Thanks for doing the legwork on this, Greg. And, yea, if people want to talk about GenX, they should spin off a separate thread…
Greg Elmassian said:
On the downloadable sound files, I know they are going great guns on the HO Revolution system, so while the sound files are taking a while, the additional market for HO should provide more working capital to get this done.
I also know that the basic firmware in the decoder and the downloader and the USB programming dongle all exist, so the foundation is there.
Regards, Greg
Greg is correct, I have actually seen Navin, Download a file to a board, you do not even haqve to remove it from the engine to do it. I can’t wait for the new sounds.
I asked Navin at the ECASTS, and he said now that the HO version of the revolution is done they will start on more sounds.
I know the HO version is really close, I will be receiving a system to evaluate and test, I believe it is in the mail already.
Regards, Greg