Large Scale Central

What's wrong with USA trains?

After few happy years with USA Trains engines and rolling stock, recently I had to order some replacement parts for my son’s GP9, which was damaged by myself, as I slipped on the lawn and fall onto the engine (poor GP9!).

Now, big disappointment: Charles Ro does not respond my
faxes and mails ! Could anybody here help me and ask
at Charles Ro?

Thank you!

Nikola,
Landskron, Austria