Fred and all, I have also dealt with local hobby shops that have turned me off. One, where I got many good deals on large scale, understood the need to turn his inventory. But he did all he could do to talk me out of the “expense” of metal wheels and KaDee couplers. Needless to say, I purchased those items elsewhere.
I visit another LHS that has had an LGB boxcar on the shelf for so long, that the price tag has faded. He thinks, because LGB is in and out of business so much, that his stock is worth more then its weight in some precious metal or something. I purchased the same boxcar elsewhere, for less then half of what he was asking.
Another (now defunct) hobby shop, ordered metal wheels for me. She had some at a price I liked, and I wanted more. When the order came in, she called to tell me my order was in, but neglected to tell me that the price had doubled. I paid for what I ordered and never went back for anything else. If she had told me on the phone that the price had gone up, I would have understood, but the be shocked at the cash register was a bit much for me.
Another shop I frequent, does not carry magazines. He claims that they aren’t worth the hassle, and they are like inviting competition into his store. He feels that way because of the advertizements in the magazines for mail order and online vendors.
Its easy to sit back and complain about so n so and how they run their business. But I am in the business of customer service too. And when I, as the customer, do not feel I am getting the service I deserve, I just do not go back. There are a few businesses in my area where I will not shop. Hobby shops, gas stations, and even one Walmart. Its a shame that so many businesses don’t realize that without us customers, they do not have a business.
Back to track. I was hopeful that Bachmann would be selling their track at a significantly lower cost then what was available. But I guess, they figure that if they can get what the going rate is, then why not? Between Piko, Bachmann, USA, H&R, LGB, Polks and others, and the used market, deals can be had if one shops around enough. I am glad that presently I do not need anymore track.