-
-
Posts: 5
-
Country:
-
Karma: +0/-0
-
Gender:
-
-
Liked:
-
Likes Given: 0
Revised Marklin/LGB Warranty Service Policy for North America« on: Today at 01:01:11 PM »
Hi Folks - I have a potential decoder problem with an LGB 21382 NY Streetcar I had bought last March from a European LGB Dealer. Since that time, I requested warranty service from Walther’s Trains, who used to be the only authorized LGB distribution agent for the USA…now there are a couple other LGB wholesalers. The reply I received from Walther’s was disconcerting in that LGB items bought outside the USA must be sent by the consumer directly to the Marklin/LGB factory in Germany for warranty service. So, before I do that, I’m taking my LGB 21382 to All About LGB in Baltimore today for Mohammed to do a quick verification whether the decoder is defective or not…he repairs LGB items and is an authorized Massoth Dealer which makes the electronics for Massoth, LGB and Piko DCC components. If he validates the decoder is defective, then I’ll expend the time and expense to ship the streetcar back to the factory in Germany. But Walther’s Warranty Service also shared with me the overall changes that Marklin/LGB has recently established for LGB warranty service in the USA…it’s quoted below:
“Marklin’s Warranty Policy
Märklin has recently changed its guidelines for handling warranty claims for Marklin, Trix, and LGB products in North America. These changes are being made by the factory to bring the North American market into alignment with the rest of their global markets. Following is a summary of the changes:
• The new warranty processing guidelines require Walthers to send copies of the customer’s receipts/invoices to the Märklin Factory Service Department with every warranty claim.
• Consumers buying from an E-bay dealer, or a dealer outside of North America, will have to go back to the selling dealer (or directly to Märklin GmbH) for warranty consideration.
• Walthers will not be allowed to handle warranty claims for goods purchased from outside our distribution system. This policy may also affect those dealers who purchase goods from sources other than Walthers.
• When Walthers receives a warranty claim we will initially diagnose the problem and send this information to Märklin. Märklin will then determine if they will credit, replace and/or repair the item.”
The two year warranty the Marklin/LGB provides for new LGB items bought in the USA is pretty good (LGB’s original 5 year warranty was better), but it’s certainly inconvenient not having an LGB warranty repair facility in the USA like the “old” LGB had in San Diego. I’ve sent a follow-up to Walther’s asking whether Marklin/LGB has an plans on establishing one here. Guess that will depend upon whether LGB products start selling in large volumes here again like they used to do before LGB went bankrupt.
Hope you find this Marklin/LGB warranty policy useful.
Tom
That little ‘exercise’ hi-lited how in most cases how plug’nplay the Revo can be …
