Large Scale Central

Ordering Chain Binders from Shapeway

Modeling Technical Modeling
#1

The adventures of my “Shapeways” order Has been moved to its own Topic -

I started this topic in the middle of another posting, thinking it was a more generic discussion. However, Korm is far more advanced in this subject than me and I needed to pursue this adventure in its own space.

http://www.largescalecentral.com/forums/topic/24939/-/view/post_id/306880

Posted 3/5/16

I am so amazed by all of this.

Have you Googled “Shapeways”?

I guess it comes down to whatever you can think of.

Just ordered some chain binders. Talking to them about the scales.

3/11/16

I have just ordered some “chain binders” in 1/24 scale… If they arrive in time, I will have them at York for viewing. Very excited to try increasing scale to 1/12, 1/10 or 1/8. Plan to order as soon as I’m satisfied with 1/24 example. Cost under $20.00.

3/13/16

My order came from Shapeways. A little bit of a problem. They are “Chain Binders”, but the wrong style, mechanical instead of ratchet and I’m not sure the right scale. They seem extremely small and fragile. I’m in communication with the company now trying to figure out what went wrong. Stay tuned.

#2

The last day or two has been quite interesting because Shapeways has requested information about the products they sent me and how satisfied I am. That could have been the wrong question to ask.

To start the communications with Shapeways is quite interesting. Their communication format is filled with code and difficult to decipher.

I explained the question to the Customer Service rep and they asked for a photo of the product delivered. Provided the needed picture and the saga continues. I’m beginning to think English is not their first language.

Finally gave up on first order and tried again today with instructions to not produce until they agree to produce in a different scale.

Why yes, I have been accused of being a gluten for punishment.

The sage continues.

#3

I will be keeping an eye in this sage, or saga, whichever. I will be needing some 1:24 snap binders, if I ever get off my lazy behind and finish my flat cars.

#4

Ric Golding said:

The sage continues.

It’s to early for sage around here but I do enjoy it with a good cut of fish

#5

This is not the first time I have heard that shapeways is difficult to communicate with. I have no experience with them but they seem to offer a great service but if customer service sucks. I will be interested to see how this goes.

#6

So Shapeways got back to me this morning. They admit for many of them, English is not their first language. They cancelled my latest order and showed me how to get in touch with an individual designer. This is where it sits.

As an example, this is my last correspondence from Shapeways. It has not been condensed or smashed together in any way. This is how it comes, but no highlights or distinguishable seperations.

.

.

##- Please type your reply above this line -## #yiv7397857485 table td { border-collapse:collapse;} #yiv7397857485 body .filtered99999 .yiv7397857485directional_text_wrapper {direction:rtl;unicode-bidi:embed;} Christel Maurmair (Shapeways) Mar 17, 14:01 Hey Ric,You are very welcome. I hope you hear something back from the designer very soon and he can help you with this.In the mean time I cancelled your order and issued a store credit in return you can use next time. You can find all your credits here: http://www.shapeways.com/creditsThe credits can be used with your future purchase. Just use the APPLY CREDIT button on the “Cart” page (step1) of the checkout.Best,ChristelCommunity Support & Relationship Ambassador www.shapeways.comhttp://shpws.me/LOEpFollow us on:https://www.facebook.com/Shapewayshttps://twitter.com/shapeways Ricgolding Mar 17, 14:00 Thank you for the info. I have contacted the designer. Yes, please cancel this order 1265959. Smooth Sailing, Ric Golding Carlyle, Illinois Christel Maurmair (Shapeways) Mar 17, 07:57 Dear Ric,Thank you for writing in.I had a look at the model you ordered in order 1265959 but please know we aren’t the designers of the models you see in our Gallery. All these models are designed and put for sale by different designers who opened their own shop via Shapeways.This thus means we can’t put this order on hold and make some changes to the file so we can have a different size printed for you. My apologies for this.In this case you need to contact the designer about this and ask him/her if he/she can make these changes for you so you can order the model in the size you would like it to be.This can be done by following the link below and then click on contact.https://www.shapeways.com/product/YSKM4LCRZ/ratcheting-load-binder-20-1-24-scale?key=c0f7db19f755239cef0712c3f5f178f9Right now, would you like me to cancel this order in our system and issue a store credit in return you can use next time? Thanks,ChristelCommunity Support & Relationship Ambassador www.shapeways.comhttp://shpws.me/LOEpFollow us on:https://www.facebook.com/Shapewayshttps://twitter.com/shapeways Ricgolding Mar 17, 00:15 A contact customer service form has been sentIt contains the following data:Your name: Ric GoldingYour email: [email protected]:Order ID: 1265959I am trying to get the product in order 1265959 made in a 1/8 size. I tried to do this with order #1250809, but I didn’t even get the right product as shown in the advertisementPlease do not process order 1265959 until we can agree the turnbuckles could be made in the larger 1/8 size. I am aware the product will cost more or the number will be reduced in quantity.Thank you for your time and consideration. Just a suggestion from someone that wants to be a customer your communication format is really poor, my email address is [email protected]@yahoo.com [NE6QZX-QY5N]

#7

Did you ask Mark Dashnaw ?

http://www.largescalecentral.com/forums/topic/21677/my-services

#8

Ric

Look here at over center binders, they appear to be ratchet style.

http://moluminum-com.3dcartstores.com/Other-Parts_c_21.html

Michael

#9

They mislabeled the binders. The snap binders are over the center binders, but they call them ratchet binders. And the ratchet binders they call over the center binders.

#10

I prefer a corn binder. But then I prefer corn to just about anything. Especially my sour mash.