Large Scale Central

Internet Trains

General Discussion
#1

Well, possibly a positive note on the Internet Trains saga. I just received this email explaining the woes that they have experienced. Hopefully, my situation will be positively addressed and others will be satisfied with their purchases.

Quote: "Monday, March 29, 2010

Dear Loyal Customer of InternetTrains.com:

We at InternetTrains.com would like to take this opportunity to apologize greatly for all the trouble and delays you have been experiencing the last several months. As of March 21, 2010, the InternetTrains.com domain has been acquired by new ownership, TM Internet Trains, LLC. The new owners of the InternetTrains.com domain are dedicated to repairing the troubles and putting an end to any delays in shipping you may have experienced. It is our commitment to get all outstanding orders placed before March 29, 2010 that are not still in pre-order status or still on back-order from the manufacturer shipped out from our warehouse within two weeks from the date of this letter.

We would also like to inform you that over the next 60 days we will be expanding the former ownership’s already large available products list to include thousands of additional products. It is the goal of InternetTrains.com to be your one-stop-shop for everything model train related. If there is a particular product that you do not see one our website, please feel free to call our customer service department at (714) 256-9401 or email us at [email protected].

Because of the delays you have experienced, we would like to thank you, a loyal customer of InternetTrains.com, by offering a one-time 10% discount off your next order made before June, 30 2010. Please use promo code: FRESHSTART at checkout to receive this full order discount.

Over the next few weeks we will be updating our systems, website and paperwork to reflect the new ownership of TM Internet Trains, LLC. During this time we apologize for any remaining references to the old ownership of Hobbies Quick, Inc. and assure you that we are working diligently to remove these as fast as possible. You are our priority and getting your order to you is our first order of business.

Thank you again for your loyalty and patience. We look forward to a long, worry-free relationship with you and a clean slate moving forward from here. Please feel free to share your questions, comments and concerns with us by emailing us at [email protected]. Someone will respond to your comments or concerns by the next business day." End quote.

#2

Keep us posted.

#3

Good news at last. Was advised that my decal order has been shipped by USPS. It is now almost six months since I paid for these items (they have been instock, allocated to me, since January 13th, 2010). New ownership of the company is a definate positive move in the right direction. I may be even tempted to buy again as they are expanding their current range.

#4

Successful outcome to this saga. Decals arrived today after ordering and paying for them in November last year. The new owners of Internet Trains were true to their promise and honoured orders paid for and instock as of March this year, to be posted within two weeks. It has been a very frustrating time as the previous owners simply refused to answer emails, even though my goods were shown as instock and allocated to me since January 13th, 2010. I could have ordereed the same items direct from Microscale with no fuss as they have ample in stock.

#5

Tim,
Try Stan Cedarleaf next time.
He’ll make you anything you want.
Or Del Tapparo.

#6

This is why I usually go through my LHS.

#7

John,
I have been using Stan for my decals for several years. I only recently received some European-styled decals from him to letter some projects. For the D&RGW, Microscale has the right decal colouring and lettering setout that I wanted for my kitbashed passenger cars.