I refuse to answer on the grounds it might tend to incriminate me…
ha hahahahaha Greg
:lol:
Hi folks:
I viewed a CBC news television report special regarding the layoffs being experienced by Chinese factory workers. A watch factory was visited and a laid off employee interviewed at her place of residence which was in the rural farming country where living conditions are very primitive. The point is that the assemblers which staff these Chinese factories come from the rural country side where living conditions are primitive and their educational opportunities I assume are similarly poor.
So what assembly quality results can we expect from deprived and abused human beings ?
If there is any defect in the assembly process or mechanical design then that is how it is shipped.
Remember the Bachmann rail truck with the wrong length motor mounting screws ? How else is it possible to assemble an entire production run with the wrong length motor mount screws ?
Norman
OPS!
TonyWalsham said:
Wendell, I must admit my hypothesis is just that. Hypothesis.But, I fail to see how any other explanation can apply when there was asolutely NO external damage on the packaging.
I’ve had the same problems with new in the box and no external damages on the box with stuff I bought on line that was made for Aristo in China. The online wholesaler hinted that I broke the items and took them apart my self. Not the case.
I go with the concept that the people in China that make the stuff to save their own butts just send it on it’s way to us. Might have something to do with them shooting the plant manager of the pet food plant that killed a lot of pets in the USA.
At the risk of flogging a dead horse. If some one can find me a Connie final drive gear I’d be grateful. I mailed Bman til I was blue and no response. I finished this baby, and first run the gear cracked and spun on the axle. Dead bloody loss trying to get anything out of Botchman. Outrageous and disdainful service. Bloody silly way of doing it anyway. Of coures its going to split eventually. If you push a plastic cog on to a spline and then load with the weight of a loco like this it its going to go eventually, mebbe not today or tomorrow, but in time when it goes brittle. I might forgive them if at least they had some consideration for aftermarket replacemnet, and I dont mean sending the whole engine away for weeks on end. A phone call oughta be enough. I have no inclination to buy any more of their stuff out of the box. Its pre owned from now on, and only if its a price that relects the product. For now the loco is a shelf queen as I cant be bothered to chase after the wild goose anymore.
(http://www.smegworld.org.uk/spaf/almc/almcon6403.jpg)
(http://www.smegworld.org.uk/images/2008/congear.jpg)
Ta, I apologise for the slight hijack. Oh and 3 would be great if any one passes the factory gash bucket.
Rod,
When I called and asked for my gear, and was told 50 bucks.
I said “50 bucks for another POS that would fail again!”.
The rep on the other end sounded very stoic and monotone, like he was getting call after call and getting the same answers from their customers.
I said I was going to post about this experience on the internet and he said,
“Go ahead.”
Botchmann cares not about their customers.
My Connie isn’t a shelf queen. She was stripped of all her motors, gears and weights and serves as a “dummy” helper behind the K-27 from time to time.
Who knows how long my Botch K will run, and then it will be a “Dummy” also.
j
…Its pre owned from now on, and only if its a price that relects the product…
Rod I hear ya, seems that is the only way I’ll be able to afford anything anyways!
cale
I spent a lot of time and effort on that model and to have it immoblie pisses me off. I am currently in discussions with an old friend who might make a run of these gears in brass. Quite what effect this would have on the rest of the (gear) train remains to be seen.
Cale, like Tony says, I also have the skills to make pretty much anything I want, but to have to put right basic crap before you start is a nonsense.
Pardon the stupid question, but it’s not really $50 for the plastic gear in the photo right? It’s more than that you get for $50 right?
Greg
I’m make this appeal in the Problem Solving section as well as here.
Obviously, the gear problem for the B’mann loco Rod pictures is not unique to his experience.
ANYONE with a remedy?
Is there a way to fuse the break?
Any other gear from another application available?
The USA remedy was wrapping the crack in the gear support shaft surrounding the axle with monofilament fishing line and then gluing.
Dave, any insight from your experience?
Wendell
Greg Elmassian said:
Pardon the stupid question, but it's not really $50 for the plastic gear in the photo right? It's more than that you get for $50 right?Greg
Nope.
For 50 bucks you get the a new cheap-ass plastic gear pressed on to a new axle.
So you get 2 items.
Yippee!
Per above reference to $50 for a gear and new axle. What nerve.
Is there an e-mail address at Bachmann Corporate so such directly quoted employee statements can be sent showing that their OWN employees are actually affirming on their own Bachmann’s negative reputation?
Anyone have any contact with the Bach-Man as to any product failure remedy?
What a conspiracy of confusion.
My knee jerk reaction is to start naming names.
The names of the staff who do not adequately handle the situation, or worse, offhandedly treat the callers questions with disdain.
Then I guess they are only doing their job. It is the Corporate BS from management that is the real problem.
I guess the only avenue we have open is loud and continuous complaining in public based on first hand experiences.
Certainly not simply reiterating what someone else has said.
This has gotten out of hand. After reading this thread I walked over to our service department and asked the service manager about this part. You DO have to buy the wheel assembly since it comes to the service department pre-assembled but it costs $20 - not said $50. The toll free number for the service department is (800) 356-3910. They are available from 8 a.m. until 4:30 p.m. weekdays.
I am not posting in order to discuss all of the conceptions and mis-conceptions about Bachmann products so please refrain from “taking me to task”. I will not respond. I just wanted to clear up the issue of price and availability of this part.
If anyone feels they have not received courteous service please feel free to call me during business hours and I will be happy to address the situation with our service department.
P.S. I’ve emailed Mr. Hayward through this forum and offered to send him replacements to compensate for the problems he claims to have had with our service department.
Jack Lynch
Bachmann Industries, Inc.
Looks like loud complaining does work.
However, why should someone have to pay for the same replacement part that fails regularly, knowing full well that the said replacement part is likely destined to also eventually fail.
This component failure is not an isolated isntance.
It should be free.
Bachmann should develop a better replacement part and make them generally available. If that involves a complete new gearbox. So be it.
Might teach them to get it right the first time.
I wish I would have gotten a response, any response to my question and complaint of missing and broken parts on my new engine from Bachman.
Oh well, live and learn.
OK
I will walk the gauntlet!
I no longer want a pony as I now want a UNICORN with my choice of color!
How much does a Bachmann 2 6 6 2 cost?
Hell I’m in on this , I can always walk away whistling, while licking my ice cream cone and no one will ever know!
Jack Lynch said:
The toll free number for the service department is (800) 356-3910. They are available from 8 a.m. until 4:30 p.m. weekdays.If anyone feels they have not received courteous service please feel free to call me during business hours and I will be happy to address the situation with our service department.
Jack Lynch
Bachmann Industries, Inc.
David H,
Mr. Lynch has now given you an avenue to voice your concerns personaly.
I would take him up on his hospitality and let him know of your experience.
I hope everyone with an unsatisfactory service experience takes the time to call.
Ralph
As I have posted before, I must stress that the first problem I had with the Mallet was taken care of by Bachmann speedily and to my satisfaction.
Bachmann sent me two replacement drivers for the one with the bent boss and crankpin.