Large Scale Central

Hello, John

Well, actually the subject should be Hi, Jack, but I don’t want a visit from the authorities.

My other computer, the Dell laptop, appears to have acquired a bug in its Google in the last couple of days. If I try to get to a website through Google, it invariably gets redirected somewhere else. For example, clicking on Garden Railways in Google gets me to one or another “landscaping” sites, which appear legit but I suspect are not.
My bookmarks appear to be unaffected; they get me where I want to go. So far.

Not sure if this is related, but since this started I’m also having trouble logging on as myself in XP Home; somethimes it works, sometimes not. Sometimes Windows itself won’t start until I reboot once or twice. I ran the built-in diagnostic tests, which say the hardware is all OK.

And the AVG antivirus is doing funny things: a couple of minutes after I start a scan, a Microsoft dialogue box (possibly a fraud?) shows up saving that AVG is having trouble and should be shut down, and the AVG screen tells me that all its components are inactive … but if I ignore this, AVG keeps running and the components all get the green light again. So far, AVG has not detected anything.

Can someone with slightly more computer knowledge than a comatose slug (my level) suggest what I can do about this? Preferably in a kindly fashion, in words easily understood by such a one as myself.

Chris Vernell said:
Well, actually the subject should be Hi, Jack, but I don't want a visit from the authorities.

My other computer, the Dell laptop, appears to have acquired a bug in its Google in the last couple of days. If I try to get to a website through Google, it invariably gets redirected somewhere else. For example, clicking on Garden Railways in Google gets me to one or another “landscaping” sites, which appear legit but I suspect are not.
My bookmarks appear to be unaffected; they get me where I want to go. So far.

Not sure if this is related, but since this started I’m also having trouble logging on as myself in XP Home; somethimes it works, sometimes not. Sometimes Windows itself won’t start until I reboot once or twice. I ran the built-in diagnostic tests, which say the hardware is all OK.

And the AVG antivirus is doing funny things: a couple of minutes after I start a scan, a Microsoft dialogue box (possibly a fraud?) shows up saving that AVG is having trouble and should be shut down, and the AVG screen tells me that all its components are inactive … but if I ignore this, AVG keeps running and the components all get the green light again. So far, AVG has not detected anything.

Can someone with slightly more computer knowledge than a comatose slug (my level) suggest what I can do about this? Preferably in a kindly fashion, in words easily understood by such a one as myself.


I would suggest downloading the free programs Spy-Bot Search & Destroy and Ad-Aware SE Personal Edition. Install and run these for a start.
If these don’t fix the problem, I can advise some further steps.
Ralph

That and run your anti-virus and anti-spam scans in Safe Mode.

Sounds like you’ve had a “browser hi-jack” which none of the scan programs can, to my knowledge, fix. In extreme cases at work I’ve ended up doing a full HD format and re-install.

Good luck Chris.

Chris, diagnosis from a distance is fraught with danger. Before going any further, please understand: I don’t know what’s wrong with your PC.

Have you kept your virus definitions current? All virus protection software depends on up-to-date information about the latest and greatest viruses. The software manufacturers regularly issue files with this data, and they charge for it.

If your virus definitions aren’t current, there’s a good chance that that’s the root of your problem.

Dave Healy said:
If your virus definitions aren't current, there's a good chance that that's the root of your problem.
Yup, AVG automatically updates daily. Ad-Aware I update weekly, or more often if I want to run it. Had Spybot, but when I tried to download the latest upgrade a while back, it gave me mucho grief, so I removed the whole thing. May try to download the latest version again sometime. (For some reason, Ad-Aware and Spybot don't get along.) The current free version of AVG covers the ground pretty thoroughly.

Jon, I thought about wiping the HD and reinstalling, but I hoped to avoid it. We’ll see. OTOH, reformatting the HD would get rid of a lot of (word that rhymes with) clap that Dell loaded when I bought the thing. Hmmmmm …

Before you format, ensure you can get the drivers you need for your laptop from the Dell site, or from whatever installation media came with the PC.

If you don’t have any data on the PC you can’t live without, formatting makes sense. It’s tedious, but I hope you don’t plan to sit there and watch it!!!