Bob McCown said:
Tony Walsham said:
If the Revo was so inexpensive and in theory the go to system for battery R/C, why did it ultimately fail in the market place?
I’ll speak about my own experience.
First, what I have: I own two Revo transmitters, and six receivers. Three of those are sound.
I bought a system when they first came out, because they were of a modern design, had great range, and backed by a large company. When they announced the sound receivers, I jumped on, because they promised “These are generic sounds, but they’ll be programmable soon”. Soon turned out to be “By this date”. That date went by with the excuse of “we dont have the hardware quite right, definitely by this date” Well, that date went by with a “We dont have good sound files, but we will soon, stay tuned”. Around that point I stopped buying receivers, despite needing several more, and put any kind of locomotive upgrading on hold. Three York shows promised “By the end of the summer”, and then the last one was “beginning of this summer”. For me that shows an incredible contempt for your client base. Somewhere around the “we dont have good sound files” I stopped buying, despite needing a couple more TX and several more RX.
Bob I do have to agree, but that is the way the industry operates. I do not know why. But I am sure it has cost many companies a lot of sales, and future customers. Aristo was famous for missed dates, and Crest was the remains of Aristo. I just received my LGB Olomana, that I ordered almost 2 years ago. And wasn’t there a promised diesel from, was it AML? We haven’t seen that one yet neither.
I don’t usually promise my customers a specific day, but if I do, I do all I can to make that happen. If it doesn’t happen, I call them and apologize for the delay. I am real focused on servicing my customers, because at the end of the day, THEY pay my paycheck. Its a shame that these companies, don’t operate with the same thought in mind.