It seems that there has been an alarming number of problems reported recently of Connie locomotives delivered, from new, from ‘authorised’ dealers with split final drive gears. Is this a new problem or have previous reports not surfaced? I have one connie with only a few minutes use on it and now must add this problem as a potential source of failure.
Typical Bach-man response - ‘Call the service department on Monday.’
As these items are being purchased new from dealers (old stock or not, these are new, unused items), should not the dealer have a responsibility to ensure customer satisfaction and ‘pressure’ Bachmann for spares? As I do not live in the continental United States (like many Bachmann customers) and knowing that B’mann Service Department email response is totally non-existent, then if a problem occurs, do I simply cut my losses and relegate the product to the parts bin or to file 13 (garbage bin)?
One more reason to drop this manufacturer from my preferred list. I was told many years ago of a method of detecting a quality product. This was in relation to household ‘white goods’ but would be applicable to other items. When one was considering a purchase from a manufacturer, then, prior to placing an order, one should contact the manufacturer service department. If one is able to immediately get a phone connection then it is safe to assume that the product is reliable. If one is placed on hold or unable to get an answer on the phone, then one should keep clear of the manufacturer as obviously their spare parts/service department is over taxed. This would then presume that there is a high need for service or spare parts on the item. Does this then assume that the product is unreliable? Now, place this scenario with the service department from a well known model train manufacturer and draw your own conclusions.