No secret, I have been banned from the Aristo forum.
Funny thing, Lewis keeps taking pot shots at me on his forum.
The latest accuses me of “self promotion” of my web site.
This is just after he proclaims the web site is a self-help meeting place, and slams MLS and LSC as “forums that thrive on controversy to get more readership for their advertisers”
And while his ““forum is run to act as a self-help meeting place amongst Aristo-Craft end users”, he says: " However, our forum is not meant to be used to expose negatives”
I think the people who need help have problems.
How do you identify a problem without being negative? “Hey guys, the wheels just came off my Aristo steamer, tore up the connecting rods, but it’s ok, I liked it. Can you tell me how to replace them so I can have it happen again?”
I don’t think so. Stuff breaks, is not assembled right, or is poorly designed. People need the truth about problems in order to address them.
Lewis, attacking me from the safety of your forum is not going to shut me up.
Here’s the post that is on a thread that has been sitting dormant for 3 months. Out of nowhere comes this post:
"Dear All,
While it should be quite obvious, this forum is run to act as a self-help meeting place amongst Aristo-Craft end users. This differs greatly from open forums that thrive on controversy to get more readership for their advertisers. The two serve quite a different purpose and as such are run with different goals.
We have banned only a handful only of people over the last 10 years or so and have deleted or locked a dozen or so threads that we didn’t feel matched our goal of self-help between users. We know we’re not perfect, so private messages and e-mails are the vehicle to criticize and highlight possible improvement areas.
If you’re promoting your own competing product or website, then take your self-promotion to the many public forums available that feature an open “anything goes” culture. We want to build the hobby and accent the positive and we will work had to correct any negatives that happen. However, our forum is not meant to be used to expose negatives and when they happen, as they do with all mass product makers, we act on it expeditiously.
We are a dedicated team of 15 people who want to make as perfect a product as possible and we only have one job here: make trains with great features and performance. Most of our customers are casual train hobbyists and need help in making their trains run better. Experts can often pass along their hard learned knowledge curve to newbies and thus build the hobby. Only 5% or so of the Aristo-Craft product users will ever visit the forum and we want their experience to be as helpful as possible.
Our service department fixes almost all repairs within one week if parts are available. Most common parts are always on hand, but some require ordering when we produce the product due to minimum order quantities in mass production. Many times phone calls are inadequate for the user to properly detail their questions and sending it in allows our repair people to visualize the problem and then correct it. We’re a very small company and cannot provide detailed service books for our product, though we do try to do exploded view diagrams of most of our locomotives. Exploded view diagrams are done after the fact by outside graphic artists and are not part of the original design process as they require a very special technique that is unfamiliar to development engineers.
So……ask questions and you’ll likely get good answers from many of the talented people here on the forum. If you have a complaint, than e-mail me at [email protected] and I will do my best to resolve the problem.
All the best,
Lewis Polk"