In fairness to Charles Ro…
I purchased the engine at a Dealer on Cape Cod which is about 60 miles or so from Malden, Mass.When I started having trouble with it, I called, explained the situation, the unit, when I purchased it,Etc. I was told that they would only repair it for the $100.00, I found out later that that employee was let go (hearsay)
In hindsight, I should of taken it over to the store, with the receipt, however the drive is miserable from here (even as close as I’m located… just 3 miles or so). I just find the “new” store employees rude, and don’t want to deal with them-it’s easier to punch a few buttons on-line and watch for the “Wells Fargo Wagon coming down the Street” To paraphrase a saying from my days in the service "i voted with my wallet (feet) I personally like Charlie, and yes I know it can be absolutely miserable dealing with the public… I recall I also had trouble with two Aristocraft eggliners, one they mailed me a new engine motor no questions asked, the other was a wire not connected at the factory
In addition I love the quality graphics on USA products, I see that a huge number of fellow G scalers think highly of his products, To me good service is paramount - I have received that from Aristocraft and Hartland when needed so that’s who I have supported. I can only relay my own experiences - Feel free to disagree