Hi Greg & Shawn,
Yes, I have isolated the cell and balanced it first at 4.20V just like the other three. The cell is not damaged or bad, but in some cases like this extreme temperatures could have cause this one cell not to function properly. Right know the pack is at 15.7V “slowly” discharging from 16.8V at full charge to 9.6V. Once the pack has fully discharged we will run it through several cycles (charge/discharge) to make sure this one cell along with the other three are functioning properly.
Greg, the reason I’m attempting to recover this battery-pack to a restored state, is because the customer asked me to.
Shawn, my guess is that cold temperatures cause this, just make sure that if your storing your battery-packs in temperatures below 40 degrees I would take them inside for at least an hour or two before charging. When we received your battery-pack it was a little cold, from shipping in these temperatures. So, I let it sit for a day before we attemped to recover it. I can’t tell you the milliamps or what manufacturers cells these are, but it seems to be responding just fine. I’ll know in a day or so and keep you informed.
Rick Isard
Cordless Renovations, LLC