Me too. Bob throws out a chunk of bait without a hook in it. 
Eh. Iām clueless in this as well, but just figured that if āwhatever it isā is not true, I donāt really care to hear it at all. If āwhatever it isā is true, then I suspect that I can still live a ānormalā life as I doubt it will really affect me; no need for me to hear about it.
Thereās a train store where there were issues with a customer and discussed on this forum last month. Like I mentioned elsewhere, brick and mortar train stores seem to be dropping like flies these days. A store in Oregon thatās been around a long time closed recently, and there are others. So I think these stores need to maintain good customer service at all times. They canāt afford to drop the ball, even with one customer, because the word will get out quickly. If integrity and trust from a store is compromised, it will spread like wildfire within the Large Scale community and their reputation will be at stake.
Thereās a train store out here on the Left Coast whose owner can be a real jerk cantankerous guy at times. He knows that he stocks what people want, heās a friend of the manufacturers, and he takes on a "take it or leave itā attitude. If he didnāt have collectible items in stock that have long since been unavailable, I wouldnāt bother to do business with him. If you give him a lot of business and buy multiple items, his lousy attitude improves. Catch him when heās pissed off and the price will be through the roof. Catch him later on a good day with the Sun shining and the wind at his back and his price on the same item may drop to be very competitive with internet pricing or better. To be very truthful, I donāt know how heās stayed in business this long.
Michael, you can afford to be a jerk when you have something someone wants. It isnāt limited to trains or retail. Just ask any complete total a-hole jerk athlete with a lot of talent.
Now, whether you want to live your life that way is a different issue.
(At least in retail you can understand why a guy might get an attitude if heās been around long enough, dealing with the public all day can beā¦wellā¦letās be kind and say ātrying.ā I know.)
John Bouck said:
Me too. Bob throws out a chunk of bait without a hook in it.
Yea, Thatās called chumming, so when the one with the hook does come along it canāt be passed up(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-laughing.gif)
@John P. - What you say is true, but only to a point. There will come a timeā¦a tipping point ā¦ where the buying public will have had enough of his ābad attitudeā, and cease frequenting his store. As the populace gets more sparce, his attitude will get worse, more purchasing public will stay awayā¦you get the picture until eventually he closes the doors. Collectible stuff does make folks tolerate more, but there is an end point.
@Michael - Frankly you are a better man than I. Once I get a case or two of attitude from a shop owner, he and I are finishedā¦no matter his pricing.
For a good study in attitude and pricing, do a history study on Atlantic City, New Jersey. When I was a your feller it was the sumer vacation place to be. Even the Casinos canāt help them now.
For the topic at hand, it sounds to me (reading between the lines) that this problem goes far deeper than just customer service and attitude. May even cross criminal lines. TOTAL SPECULATION on my part, but not unheard of in any venue. Several years back, a local gun store owner with a Federal Firearms License sold the same fully automatic weapon twice, to two under cover agentsā¦bet ya canāt guess how that turned outā¦
Rick Marty said:
John Bouck said:
Me too. Bob throws out a chunk of bait without a hook in it.
Yea, Thatās called chumming, so when the one with the hook does come along it canāt be passed up(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-laughing.gif)
Iām also in the dark. Oh wellā¦ going back to throw some more rocks at the admin monkeys running MLS
Waste of time Vicā¦
Bob Cope, FROG said:
Waste of time Vicā¦
My aim is pretty good, and the useless Admin chimps at MLS deserve all the eye pokes I can give them
Okay someone shoot me a PM and give me the basics just in case itās something I should know about, just to keep my mouth shut if I see something on it online.
I go away for one week on vacation and leave Bob in charge, and this happens!
Lou Luczu said:
I go away for one week on vacation and leave Bob in charge, and this happens!
See what happens when you leave, Lou. No more vacations for youā¦ (http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-cool.gif)(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-cool.gif)(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-tongue-out.gif)(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-tongue-out.gif)(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-laughing.gif)(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-laughing.gif)
My takeaway from Bobās post:
For people who know what he is talking about, he has acknowledged them, and defused the common urge to run off and post right away about it.
For people like me who donāt know the story, Iām fine, not dying of curiosity, and appreciate how Bob is handling this.
Greg
Mee too. I even thanked Bob for his discretion.
Rick Marty said:
John Bouck said:
Me too. Bob throws out a chunk of bait without a hook in it.
Yea, Thatās called chumming, so when the one with the hook does come along it canāt be passed up(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-laughing.gif)
Heck 30 years ago, when El Nino drove the tuna north to Dana Point and we chummed them to a bait ball, we could catch 'em with a bare hook! The flash of a silver hook triggered them the same as the flash of an anchovy.(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-laughing.gif)
This thread had no rails ā¦(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-laughing.gif) so I just drifted out to sea with buds Iāve not seen sinceā¦(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-innocent.gif)
John
This post has been edited by Rooster:
Greg Elmassian said:
{snip}
For people like me who donāt know the story, Iām fine, not dying of curiosity, and appreciate how Bob is handling this.
{Snip}
Me tooā¦ (http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-tongue-out.gif)(http://www.largescalecentral.com/externals/tinymce/plugins/emoticons/img/smiley-cool.gif)
Greg Elmassian said:
My takeaway from Bobās post:
For people who know what he is talking about, he has acknowledged them, and defused the common urge to run off and post right away about it.
For people like me who donāt know the story, Iām fine, not dying of curiosity, and appreciate how Bob is handling this.
Greg
For people like me who donāt know the story, Iām dying of curiosity, and appreciate how Bob is handling this. The other day I was up on the edge of my seat waiting for Bob to confirm the story; today Iām just kicking back in my seat waiting.
Perhaps this is the wrong thread to ask my query but has anyone ever done business with this company? I never have myself but it seems by their website the have a good bit to offer?
Yes Rooster, I have. He is one of the good guys.