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  • Topic: A question of process and etiquette

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    • May 17, 2017 11:16 AM EDT
      • Spokane Valley, Washington St.
         
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      Me too. Bob throws out a chunk of bait without a hook in it. :-)   

      ____________________________________

    • May 17, 2017 12:25 PM EDT
      • Burke, Virginia
         
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      Eh.   I'm clueless in this as well, but just figured that if "whatever it is" is not true, I don't really care to hear it at all.  If "whatever it is" is true, then I suspect that I can still live a "normal" life as I doubt it will really affect me;  no need for me to hear about it.

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      Bruce

      http://jbrr.com/

       

    • May 17, 2017 1:42 PM EDT
      • Milpitas, California
         
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      There's a train store where there were issues with a customer and discussed on this forum last month. Like I mentioned elsewhere, brick and mortar train stores seem to be dropping like flies these days. A store in Oregon that's been around a long time closed recently, and there are others. So I think these stores need to maintain good customer service at all times. They can't afford to drop the ball, even with one customer, because the word will get out quickly. If integrity and trust from a store is compromised, it will spread like wildfire within the Large Scale community and their reputation will be at stake.

       

      There's a train store out here on the Left Coast whose owner can be a real jerk cantankerous guy at times. He knows that he stocks what people want, he's a friend of the manufacturers, and he takes on a "take it or leave it' attitude. If he didn't have collectible items in stock that have long since been unavailable, I wouldn't bother to do business with him. If you give him a lot of business and buy multiple items, his lousy attitude improves. Catch him when he's pissed off and the price will be through the roof. Catch him later on a good day with the Sun shining and the wind at his back and his price on the same item may drop to be very competitive with internet pricing or better. To be very truthful, I don't know how he's stayed in business this long.

      This post was edited by Michael Kirrene at May 17, 2017 3:33 PM EDT
    • May 17, 2017 3:17 PM EDT
      • Denver, Colorado
         
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          Michael, you can afford to be a jerk when you have something someone wants. It isn't limited to trains or retail. Just ask any complete total a-hole jerk athlete with a lot of talent.

       

         Now, whether you want to live your life that way is a different issue.

       

         (At least in retail you can understand why a guy might get an attitude if he's been around long enough, dealing with the public all day can be......well......let's be kind and say "trying." I know.)

       

       

       

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    • May 17, 2017 6:56 PM EDT

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      John Bouck said:

      Me too. Bob throws out a chunk of bait without a hook in it. :-)   

       

      Yea,  That's called chumming, so when the one with the hook does come along it can't be passed up

       

    • May 17, 2017 7:06 PM EDT
      • Ha'penny fer ya thoughts,
         
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      @John P. - What you say is true, but only to a point. There will come a time...a tipping point ... where the buying public will have had enough of his 'bad attitude', and cease frequenting his store. As the populace gets more sparce, his attitude will get worse, more purchasing public will stay away....you get the picture until eventually he closes the doors. Collectible stuff does make folks tolerate more, but there is an end point.

       

      @Michael - Frankly you are a better man than I. Once I get a case or two of attitude from a shop owner, he and I are finished.....no matter his pricing.

       

      For a good study in attitude and pricing, do a history study on Atlantic City, New Jersey. When I was a your feller it was the sumer vacation place to be. Even the Casinos can't help them now.

       

      For the topic at hand, it sounds to me (reading between the lines) that this problem goes far deeper than just customer service and attitude. May even cross criminal lines. TOTAL SPECULATION on my part, but not unheard of in any venue. Several years back, a local gun store owner with a Federal Firearms License sold the same fully automatic weapon twice, to two under cover agents.....bet ya can't guess how that turned out....

      ____________________________________

      Never underestimate the power of stupid people in large numbers.....

       

    • May 17, 2017 7:12 PM EDT
      • Smoggy L.A., Left Coast
         
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      Rick Marty said:
      John Bouck said:

      Me too. Bob throws out a chunk of bait without a hook in it. :-)   

       

      Yea,  That's called chumming, so when the one with the hook does come along it can't be passed up

       

      I'm also in the dark. Oh well... going back to throw some more rocks at the admin monkeys running MLS 

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       DON'T PANIC!

    • May 17, 2017 8:47 PM EDT
      • Ha'penny fer ya thoughts,
         
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      Waste of time Vic...

      ____________________________________

      Never underestimate the power of stupid people in large numbers.....

       

    • May 17, 2017 11:08 PM EDT
      • Smoggy L.A., Left Coast
         
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      Bob Cope, FROG said:

      Waste of time Vic...


      My aim is pretty good, and the useless Admin chimps at MLS deserve all the eye pokes I can give them
      ____________________________________

       DON'T PANIC!

    • May 18, 2017 1:00 AM EDT
      • Smoggy L.A., Left Coast
         
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      Okay someone shoot me a PM and give me the basics just in case it's something I should know about, just to keep my mouth shut if I see something on it online.
      ____________________________________

       DON'T PANIC!

    • May 18, 2017 11:27 AM EDT
      • East Brunswick, N J RRR#22
         
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      I go away for one week on vacation and leave Bob in charge, and this happens!

    • May 18, 2017 10:33 PM EDT
      • Prescott Valley, AZ
         
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      Lou Luczu said:

      I go away for one week on vacation and leave Bob in charge, and this happens!

      See what happens when you leave, Lou.   No more vacations for you..........  

    • May 19, 2017 5:09 PM EDT

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      My takeaway from Bob's post:

       

      For people who know what he is talking about, he has acknowledged them, and defused the common urge to run off and post right away about it.

       

      For people like me who don't know the story, I'm fine, not dying of curiosity, and appreciate how Bob is handling this.

       

      Greg

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    • May 19, 2017 5:16 PM EDT
      • Pittsburgh, Pennsylvania
         
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      Mee too. I even thanked Bob for his discretion.

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      Shannon car Shops
      Home of the infamous leg lamp

      I.A.R.R.R. Member #12

      and King Butt Modeler

    • May 19, 2017 5:53 PM EDT
      • Vail, Az
         
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      Rick Marty said:
      John Bouck said:

      Me too. Bob throws out a chunk of bait without a hook in it. :-)   

       

      Yea,  That's called chumming, so when the one with the hook does come along it can't be passed up

       

      Heck 30 years ago, when El Nino drove the tuna north to Dana Point and we chummed them to a bait ball, we could catch 'em with a bare hook! The flash of a silver hook triggered them the same as the flash of an anchovy.

      This thread had no rails .... so I just drifted out to sea with buds I've not seen since...

       

      John

    • May 19, 2017 7:21 PM EDT

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      This post has been edited by Rooster:

    • May 19, 2017 8:06 PM EDT
      • Prescott Valley, AZ
         
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      Greg Elmassian said:

      {snip}

      For people like me who don't know the story, I'm fine, not dying of curiosity, and appreciate how Bob is handling this.

      {Snip}

       

      Me too.....   

    • May 19, 2017 8:53 PM EDT
      • Milpitas, California
         
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      Greg Elmassian said:

      My takeaway from Bob's post:

       

      For people who know what he is talking about, he has acknowledged them, and defused the common urge to run off and post right away about it.

       

      For people like me who don't know the story, I'm fine, not dying of curiosity, and appreciate how Bob is handling this.

       

      Greg

       

       

      For people like me who don't know the story, I'm dying of curiosity, and appreciate how Bob is handling this. The other day I was up on the edge of my seat waiting for Bob to confirm the story; today I'm just kicking back in my seat waiting.

       

      This post was edited by Michael Kirrene at May 19, 2017 9:44 PM EDT
    • May 19, 2017 9:16 PM EDT

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      Perhaps this is the wrong thread to ask my query but has anyone ever done business with this company?  I never have myself but it seems by their website the have a good bit to offer?

      http://www.mdtrains.com/

       

       

    • May 19, 2017 9:24 PM EDT
      • Pittsburgh, Pennsylvania
         
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      Yes Rooster, I have. He is one of the good guys.

      ____________________________________

      Shannon car Shops
      Home of the infamous leg lamp

      I.A.R.R.R. Member #12

      and King Butt Modeler

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